Frequently Asked Questions
Click on a question to see the answer.
A. General
1) How do I create an account?
It's simple and free to create an account with us. From the main page simply select "Start" and fill out the form that will appear in the middle of your browser. After you have completed the form, a confirmation email will be sent to the email account you provided. Just follow the link in the email and you will be ready to create your very own mobile app!
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Click to enlarge
2) Does it cost anything to create an account?
No, creating an account with us is free. Choose from one of the following options:
a) Magmito - Ad free Apps up to 50 pages in size for $9.99/month (single 30 day use or auto-renewing) OR $99.99 for 12 months (autorenewing option). Comes with additional business features such as custom "About" page co-branding.
b) Magmito for Enterprise - Provides complete freedom with unlimited app creation and unlimited pages, invoiced twice per year based on a monthly fee of $599. This version also allows for custom integration with client backend as may be required and quoted on a case by case basis.
Don't have time to create your own app! We can help you create a professional app for a fraction of the cost traditional app developers charge. Learn more! Subscription section.
a) Magmito - Ad free Apps up to 50 pages in size for $9.99/month (single 30 day use or auto-renewing) OR $99.99 for 12 months (autorenewing option). Comes with additional business features such as custom "About" page co-branding.
b) Magmito for Enterprise - Provides complete freedom with unlimited app creation and unlimited pages, invoiced twice per year based on a monthly fee of $599. This version also allows for custom integration with client backend as may be required and quoted on a case by case basis.
Don't have time to create your own app! We can help you create a professional app for a fraction of the cost traditional app developers charge. Learn more! Subscription section.
3) Where do I go for technical support?
If you have questions that are not answered in our FAQs, we recommend the following resources:
1. Tutorial Series: The Magmito Tutorial Series can be accessed from any page of the site once you are logged in. Simply click on the 'Tutorials' button to be taken to the listing of all videos in the series. Additionally, you will find that most pages of the site will have a 'Tutorial' button to allow you to view the video for that section. 2. Email support: For easy access to email support without leaving the app creation process, simply click the Feedback button that appears on the left side of the screen and fill in the required information along with details regarding your inquiry. Alternatively, feel free to send us an email with your questions. Please be sure to include your Username and Application Name.
3. Blog: Our blog contains all sorts of information related to Magmito, from case studies to industry news, popular support topics and more. Check it out at www.magmito.com/blog.
4. Live Chat: As of May 2012, Magmito is testing Live Chat functionality. When the chat function is live, you’ll notice the option available in the bottom right corner of your screen when you’re logged into your account. Simply click on the chat window that appears to start an instant messaging conversation with a Magmito Coach. Live Chat is currently available intermittently between 9am and 5pm Eastern Standard Time. Stay tuned for an announcement regarding the permanent integration of this feature.
Please note: We currently do not provide telephone support as there is a substantial cost associated with providing this level of support. So that we can provide you with low cost publish pricing, we do not employ full time telephone support staff. Most of our clients are happy with our email support as we do our best to respond within a few hours or within a maximum of 24 hours (depending on time zones). But we understand that some people like to be able to talk to someone on the phone. We don't want to build support costs into our software by increasing the price so we are looking at introducing paid telephone support options. If you would like telephone support and don't mind paying for it, please let us know. If we get enough interest we will implement paid telephone support.
1. Tutorial Series: The Magmito Tutorial Series can be accessed from any page of the site once you are logged in. Simply click on the 'Tutorials' button to be taken to the listing of all videos in the series. Additionally, you will find that most pages of the site will have a 'Tutorial' button to allow you to view the video for that section. 2. Email support: For easy access to email support without leaving the app creation process, simply click the Feedback button that appears on the left side of the screen and fill in the required information along with details regarding your inquiry. Alternatively, feel free to send us an email with your questions. Please be sure to include your Username and Application Name.
3. Blog: Our blog contains all sorts of information related to Magmito, from case studies to industry news, popular support topics and more. Check it out at www.magmito.com/blog.
4. Live Chat: As of May 2012, Magmito is testing Live Chat functionality. When the chat function is live, you’ll notice the option available in the bottom right corner of your screen when you’re logged into your account. Simply click on the chat window that appears to start an instant messaging conversation with a Magmito Coach. Live Chat is currently available intermittently between 9am and 5pm Eastern Standard Time. Stay tuned for an announcement regarding the permanent integration of this feature.
Please note: We currently do not provide telephone support as there is a substantial cost associated with providing this level of support. So that we can provide you with low cost publish pricing, we do not employ full time telephone support staff. Most of our clients are happy with our email support as we do our best to respond within a few hours or within a maximum of 24 hours (depending on time zones). But we understand that some people like to be able to talk to someone on the phone. We don't want to build support costs into our software by increasing the price so we are looking at introducing paid telephone support options. If you would like telephone support and don't mind paying for it, please let us know. If we get enough interest we will implement paid telephone support.
4) What kinds of apps can I create with Magmito?
Here are just a few of the many types of Apps Magmito users can create to help mobilize their message:
* Wedding/party invitations * Mobile resumes * Conference/event programs * Travel & business itineraries * Festivals & celebrations * Real estate & property sales * Sports teams & fan clubs * Restaurant & night club promotions * Marketing & product knowledge * mLearning & training * Music & musician promotion & sales * Product launches & presentations * Market research/Customer feedback * Mobile resumes * Product specs * Specials * Newsletters * Discounts and Coupons * And many, many more...
* Wedding/party invitations * Mobile resumes * Conference/event programs * Travel & business itineraries * Festivals & celebrations * Real estate & property sales * Sports teams & fan clubs * Restaurant & night club promotions * Marketing & product knowledge * mLearning & training * Music & musician promotion & sales * Product launches & presentations * Market research/Customer feedback * Mobile resumes * Product specs * Specials * Newsletters * Discounts and Coupons * And many, many more...
5) Can I use Magmito to create a mobile game?
No. Magmito is not a mobile game development platform but is instead designed for everyday people and small-mid sized business to get their message out via mobile. No programming knowledge needed!
6) How do I use the Virtual Phone?
The virtual phone functions just like a smart phone, and will update to show the latest version of your application whenever you save your application. Also, selecting an application from your List of Applications will load the selected application into the virtual phone, allowing for testing. Simply use the scroll bar to scroll through page content, and click on any links to be brought to different pages in your application. You can also click external links and click to call buttons which will cause a small window to appear confirming your external link or click to call number (very handy for testing). Clicking on the Magmito Ball will take you to the Main Menu page of your application.
7) Can I upload my Magmito apps to app markets?
Yes! You will find links to the supported app markets on the bottom of the Promote tab. Currently, you can publish your apps to the Google Play and GetJar markets.
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Click to enlarge
8) Can I charge my clients for the development of apps I created using Magmito?
Absolutely. Magmito is an easy-to-use mobile content creation tool for any phone that brings out the developer in anybody. We have a number of users who create apps for their clients and charge development fees.
B. Subscriptions
1) What do I get with my paid subscription?
Magmito offers two different subscription models to suit your needs:
Magmito - $9.99 (includes one-month of free updates) or $99.99/year (unlimited updates)
Magmito for Enterprise - $599 per month, 1 year contract (billed 50% at start-up, balance in 180 days)
Learn more about specific Magmito platform features.
Magmito - $9.99 (includes one-month of free updates) or $99.99/year (unlimited updates)
- Up to 50 pages of content.
- Custom 'About' page co-branding.
- Easy to use pre-formatted templates or create from scratch interface.
- Built-in button graphic generator and Free Image Archive.
- Add multiple Text, Google Map, Quiz, Order form, RSS feed, and Video pages.
- Distribute via QR code or email (free) or SMS/text (low-cost).
- Free promotion through Facebook, Twitter, and select app stores like GetJar and Google Play (app market fees apply).
- Watermarked ʻFREE Previewʼ option in the publish section for testing on handsets
- Integration with the Constant Contact easy email campaign tool to promote your business App.
- Unlimited app creation and unlimited pages within the apps
- All the easy to use features including templates, button generator etc. plus all the distribution/promotion options we currently have in place or those selected to be included by the client.
- Custom co-branding in the app 'About' page including logo and company description
- Ability to sort created apps into folders within their account for better organization
- Invoiced billing (no need to use credit card each time you make an app)
2) Can people still view my app after my subscription expires?
Yes, those who have downloaded your app will still be able to view and access it, even if your subscription has expired. However, you will no longer be able to publish edits or changes to your app unless you renew your subscription.
3) Can I renew my app subscription after it has expired?
Yes, navigate to the app you for which you would like to renew your subscription in your My Applications directory to purchase a new subscription. Follow the payment instructions to renew your app subscription.
4) What does 'recurring payments' mean?
If you have checked the 'recurring payments' box below your payment option, your subscription will renew automatically from month-to-month or year-to-year. We recommend you make this selection to ensure any updates you make to your app can be seamlessly published and accessed by your users.
5) Can I cancel recurring payments?
Yes, you can. Simply log in to your PayPal account and remove the recurring subscription that appears there, this will automatically cancel the subscription in our system. If you require assistance, please contact PayPal support.
6) How do I delete my account?
While logged into your account, select the Account tab. You'll notice a "Delete account" button on the right side of the page. Click this button and follow the instructions to delete your account. If you are having issues with our service, please do not hesitate to contact us using the Feedback button on the left side of your browser. We will do our best to assist you with any issues. Please note that any active subscriptions with PayPal will need to be cancelled from your PayPal account.
7) Can I get a refund?
No. Magmito is provided for free to our users up until the point of publishing to ensure that you are happy with both the tool and your application. We also provide email support to help you along the way. You can take as much time as you need to get your app "just right" by using the FREE on-phone preview before publishing. As such, once you have paid for a published app, you have committed to the purchase and no refund will be issued.
8) What happened to the $4.99/month $49.99/year option?
As we move into the next phase of our company's growth and in order to continue providing industry-leading features, we have phased out the $4.99/month, $49.99/year option. Effective Tuesday, January 22, 2013, all new registered users will have access to a streamlined and enhanced version of Magmito. When users are ready to publish their app(s), the cost will be $9.99 per month or $99.99 per year. See 1) above under Subscription for features and functionality.
Please note: Those users who have published and paid for their app(s) before Tuesday, January 22, 2013 under the $4.99/month, $49.99/year option will have access to this pricing option for these apps indefinitely. Any new apps published after this date will be subject to the $9.99/month or $99.99/year publishing fee. For futher questions, please contact us.
Please note: Those users who have published and paid for their app(s) before Tuesday, January 22, 2013 under the $4.99/month, $49.99/year option will have access to this pricing option for these apps indefinitely. Any new apps published after this date will be subject to the $9.99/month or $99.99/year publishing fee. For futher questions, please contact us.
C. Compatibility
1) What browsers do you support?
Currently, Magmito supports the following browsers: Firefox 15, Internet Explorer 7-9, Safari 3 and 4, Chrome.
2) What mobile phone types can view Magmito applications?
From Nokia to Blackberry and Sony Ericsson, Android to iPhone, virtually every phone on the market today can view mobile content created using Magmito. For those phones that are unable to download a Magmito application such as iPhone, they will be taken to an enhanced Web version where they can view and interact with the content just as they would inside an application.
3) When will you have native support for iPhone?
Those people with iPhones can still view Magmito content via an enhanced Web experience. Unfortunately, Apple requires every single native iPhone application created to pass through an approval process before it can be uploaded to the App Store and provided as a native application. Until such time as Apple modifies its policies, the logistics involved in offering native support are too complex so we’ve made sure to optimize the Magmito app experience for iPhone users so that each app looks and feels like an actual app, you can even design a custom icon for the home screen!
4) I want to embed a video into my app. What formats do you support and what is the maximum file size?
Magmito supports the following file formats: AVI, MP4, OGV and the most common codecs: H.263, H.264, DivX, Theora. The maximum video upload size is 80 megabytes, there is no video length restriction.
5) Will my apps run on iPads and other tablet devices?
Yes. If you run into a tablet that will not display a Magmito app, please let us know either via the Feedback button on the left side of your browser or by emailing us.
D. Troubleshooting
1) I'm having trouble viewing the website. What should I do?
There are various things that could be causing problems, and if you have a system administrator you should contact them for assistance. Some possible issues could be: aggressive firewalls or anti-virus programs that may be blocking the website from downloading completely. You should also check the security settings for your browser, it may be set to the highest security which could interfere with your browsing.
2) My application was working fine yesterday, but today I tried to show a friend and it says the page has expired. Help!
If you find that you are suddenly unable to download your application, it likely means that your application has passed its expiration date. When you are publishing your application, navigate to the Settings tab and then click on the Advanced button at the bottom of the page. This will open up some new options to you, including the ability to make the application expire on a certain date. You can change this date at any time by clicking on the 
and selecting a new date. Once you have set the date, navigate to the Publish tab to publish or update your application. By default, all applications have a 1-year life span.
and selecting a new date. Once you have set the date, navigate to the Publish tab to publish or update your application. By default, all applications have a 1-year life span.3) I'm having trouble downloading the application on my phone. What should I do?
In order to download applications to your phone you must have either GPRS, EDGE, 3G, or 4G enabled on your phone, or be connected to a WiFi network. Most new phone models come with these settings already activated but it can vary by carrier. If you can surf to a web page on your mobile, then your settings are already enabled. If you are still having problems, contact your carrier for possible solutions.
4) I updated my application in Magmito, but the app on my phone still shows the old content.
This is most likely because you do not have 'Automatic Update Check' enabled. To enable this feature, go to the 'Prepare' section of your application in Magmito. Scroll down the page and you will find a checkbox for ‘Automatic Update Check’, checking it will enable the feature. This will cause the application to look for updates each time it is opened. Depending on the device this can happen immediately, or will happen in the background and will either automatically update for you, or will prompt you to do so. If you do not have this feature enabled, you will need to delete the application and redownload it via the download URL provided at the time of publishing (certain devices such as Androids can check for updates through the 'Menu' button of the device).
5) I uploaded a video into my app but I can't see it.
After uploading a video, it may take up to three minutes for us to process. It should then be available. If the problem persists, please contact us either by clicking on the Feedback button on the left side of your browser, or by emailing us.
6) The video I uploaded into my app is not playing back properly on my phone.
Unfortunately, many Java-based phones have problems playing video from within an app. We are working on solving this issue. If you are using a non-Java device and are experiencing this issue, we recommend re-publishing your application. If the problem persists, please contact us either by clicking on the Feedback button on the left side of your browser, or by emailing us
7) How do I take a photo of the QR Code with my phone?
If you know your mobile phone has a QR Code Reader installed, simply take a photo of the QR Code, making sure the entire code is visible. If your phone does not have a QR Code Reader installed, simply type didmo.com/qr into your mobile phone's browser and follow the simple download instructions.
8) I tried to take a photo of my application's QR Code but nothing is happening. Why?
It is likely that your mobile phone does not have a QR Code Reader installed. Most newer phones on the market do come with the software pre-installed, but for those phones that don't have a Reader, simply type didmo.com/qr into your mobile phone's browser and follow the simple download instructions.
9) I've already published my app but need to change the URL. How can I?
Unfortunately, you cannot currently change the url for a published app. What you can do is make a copy of your app and change the url before you publish it.
10) I paid my subscription fee, yet it still says my app is a Free Preview. Why?
In order to activate your subscribed app, you must publish it again. Select your app from the List of Applications and click on the Publish icon under the Action column. Assuming you don't want to make further changes to your publishing options, select the Publish tab and scroll down the page to click on the "Publish" (or "Update") button. You will also have to download a new version of the app onto your mobile phone. Once you have completed these steps, your app will be activated and ready for distribution.
11) I created a custom icon for my app and published it but the generic icon is still showing on my phone. What am I doing wrong?
It may be that you first published your app with the generic icon and downloaded it onto your phone. Unfortunately, some phones will cache this icon and refuse to update. You can remedy this by un-installing the app and clearing your phone's web cache. For iPhone, go to: Settings->Safari->Clear Cache.
12) My uploaded picture looks good in the editor, but it doesn't appear in the published application (or it appears very dark and distorted)
If the original image file is a JPG with CMYK encoding it will not display properly on some smartphones. For the best looking result you should re-save your original image as RGB, upload it again and replace the CMYK image in your application with the RGB version.
13) I uploaded an image to use in my application but the colors are super bright, how do I fix this?
If the original image file is a JPG with CMYK encoding we are forced to convert it to RGB, but this distorts the original color information. For the best looking result you should re-save your original image as RGB and upload it again.
14) I'm having problems publishing my app on an app market. Can you help?
Though Magmito offers you the possibility to publish your app on select app markets by providing the required files for download/upload, you must contact the app market directly for support.
15) I was using your Live Chat function yesterday but today, I can’t access it. Why?
As of May 2012, Magmito is testing Live Chat functionality. When the chat function is live, you’ll notice the option available in the bottom right corner of your screen when you’re logged into your account. Simply click on the chat window that appears to start an instant messaging conversation with a Magmito Coach. Live Chat is currently available intermittently between 9am and 5pm Eastern Standard Time. Stay tuned for an announcement regarding the permanent integration of this feature.
E. Creating an Application
1) Who can view my application?
During the creation process only you can see your application. Once you have published your application however, your intended recipients can access your app through whichever distribution means you specified: SMS, email, QR Code, app markets, etc. Learn more about publishing.
2) How do I create an application?
Creating applications with Magmito is simple and free! Once you've logged in to the Magmito service, simply click on the 
button, located in your list of applications. This will start the process of creating your application. You will then be asked to name your application. Once you have selected a name, you will be brought into the application building tool. From here you can; change the name of your application, change the main menu of your application, edit the pages within your application and even preview your application on our virtual phone located on the right hand side of your screen. The virtual phone will allow you to test your progress and will refresh itself every time you save your application, so you can get it just right!
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button, located in your list of applications. This will start the process of creating your application. You will then be asked to name your application. Once you have selected a name, you will be brought into the application building tool. From here you can; change the name of your application, change the main menu of your application, edit the pages within your application and even preview your application on our virtual phone located on the right hand side of your screen. The virtual phone will allow you to test your progress and will refresh itself every time you save your application, so you can get it just right!
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3) How do I add/subtract pages?
To add a page to your application, select the page which you want the new page to come after, and click the 
button located in the upper left corner. This will open a new blank page. In order to finalize the addition of the page to your application, you must name the page and click "Save". This will add the page to your list of pages as well as to the main menu. To subtract a page, select the page which you wish to delete and click the 
button located in the upper left corner. Please note that once a page is deleted the content is lost, so take care when deleting.
button located in the upper left corner. This will open a new blank page. In order to finalize the addition of the page to your application, you must name the page and click "Save". This will add the page to your list of pages as well as to the main menu. To subtract a page, select the page which you wish to delete and click the button located in the upper left corner. Please note that once a page is deleted the content is lost, so take care when deleting.4) What types of pages can I create?
There are 4 different types of pages you can choose to include in your application; Text, Map, Quiz, RSS Feed. These are detailed below.
Text: Text pages are the most basic and flexible pages that you can use. On these pages you can add paragraph or bullet style text with headers as well as incorporate images (however due to mobile phone interface limitations, you cannot wrap text around the images). Editing your text and adding hyperlinks is easy, and we offer a variety of tools to assist you in making your text work with your application.
Map: Map pages allow you to add Google Maps™ to your applications. These pages allow you to provide maps and detailed directions to events or other locations. In addition to adding a Google Map™ to the page, you may also leave comments underneath the map (such as “Park in the rear of the building”, etc.) as well as change the page color and text.
Quiz: Quiz pages allow you to capture feedback from your users and can be used in a variety of ways: Add a fun quiz about the couple to a wedding application, Get feedback from customers on your products or services, Poll voters on issues, Allow users to RSVP to events or opt-in for further communication through forms. You can have up to eight questions/fields and may choose a multiple choice question format. You can specify the number of correct answers: one or multiple. You can further specify the format required for each answer: text answers, numeric answers, phone answers, and email answers. If the user attempts to submit an answer in a format other than the one you specified, he or she will get an error message. The answers to your questions can only be viewed by you and can be accessed from the main Application section.
RSS feed: What are they? Really Simple Syndication (RSS) is a family of web feed formats used to publish frequently updated works—such as blog entries, news headlines, audio, and video—in a standardized format. It is available through an RSS feed reader, or through some browsers. It will show you what's new since the last time you checked the feed, without having to visit the website itself. If you have an RSS feed you would like to include in your application, you can add a description of the feed and the URL to give your audience access.
To have Anthony walk you through these pages, simply click the Tutorial button on each page.
Text: Text pages are the most basic and flexible pages that you can use. On these pages you can add paragraph or bullet style text with headers as well as incorporate images (however due to mobile phone interface limitations, you cannot wrap text around the images). Editing your text and adding hyperlinks is easy, and we offer a variety of tools to assist you in making your text work with your application.
Map: Map pages allow you to add Google Maps™ to your applications. These pages allow you to provide maps and detailed directions to events or other locations. In addition to adding a Google Map™ to the page, you may also leave comments underneath the map (such as “Park in the rear of the building”, etc.) as well as change the page color and text.
Quiz: Quiz pages allow you to capture feedback from your users and can be used in a variety of ways: Add a fun quiz about the couple to a wedding application, Get feedback from customers on your products or services, Poll voters on issues, Allow users to RSVP to events or opt-in for further communication through forms. You can have up to eight questions/fields and may choose a multiple choice question format. You can specify the number of correct answers: one or multiple. You can further specify the format required for each answer: text answers, numeric answers, phone answers, and email answers. If the user attempts to submit an answer in a format other than the one you specified, he or she will get an error message. The answers to your questions can only be viewed by you and can be accessed from the main Application section.
RSS feed: What are they? Really Simple Syndication (RSS) is a family of web feed formats used to publish frequently updated works—such as blog entries, news headlines, audio, and video—in a standardized format. It is available through an RSS feed reader, or through some browsers. It will show you what's new since the last time you checked the feed, without having to visit the website itself. If you have an RSS feed you would like to include in your application, you can add a description of the feed and the URL to give your audience access.
To have Anthony walk you through these pages, simply click the Tutorial button on each page.
5) How long do I have to complete my application?
Take as much time as you need to get it just right!
6) Do you have templates I can use?
Yes, we offer several templates that you can use to create your own app. In our App Village, you will find several examples of apps, click around and get inspired. Did you find a favorite? Just click "Use as Template" and then change your copy as much or little as you like. Note that you must be logged in to use the template. Have a template you would like to share? Contact us and we'll get it in the gallery (crediting you of course).
7) I've finished my application, how do I get it to my family, friends or clients?
In order for your intended audience to view/download your application, you must pay for a subscription to publish your application. This can be done one of two ways. If you are viewing your list of applications, select the application you want to publish and then click the Publish icon 
the publishing process. If you are editing your application, you can select the 'Publishing' tab. Follow the payment instructions. Learn more about how you can get your application out there by reading our publishing section
the publishing process. If you are editing your application, you can select the 'Publishing' tab. Follow the payment instructions. Learn more about how you can get your application out there by reading our publishing section8) How many Pages can I have in my app? What if I want more?
Your app can be as big or small as you need it to be. Our lowest subscription comes with 10 pages, while our Business subscription features up to 50 pages. You can always switch your subscription model depending on how many pages you need. For more information on our pricing and features see Subscriptions.
9) Is there a way to change or customize the standard Menu Page?
Yes! You can create a fully customizable Menu page with as many options as you have pages. To activate the new Menu Page, you must delete, or drag down to the Sub Pages section, all main pages of your application, except the one which will act as your new menu (if you have content on these pages we highly recommend you save the data or transfer it to a sub-page before deleting). Once deleted, the system will ask you if you would like to convert to the new Menu Page, select Yes.
Now that you have the new Custom Menu page, you can add text, images, buttons, video and more to the page to create a truly dynamic Menu. Want to create a one-page app? Make sure to enable the Custom Menu page. For more information, see the 'Menu Pages' video in the Tutorials Section.
Now that you have the new Custom Menu page, you can add text, images, buttons, video and more to the page to create a truly dynamic Menu. Want to create a one-page app? Make sure to enable the Custom Menu page. For more information, see the 'Menu Pages' video in the Tutorials Section.
F. Gallery
1) How do I upload my images?
From the Gallery page, ensure that you have "My Images" selected from the category drop down menu, and click "Browse". This will open your computer's file manager. From here, navigate to the image that you want to upload, select it, and press "Open". You will see a progress bar appear while your image uploads to our servers. To delete an image, simply select it and click "Delete".
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Click to enlarge
2) Where are the images I have uploaded?
All of the images are located in the Gallery section of the website, with all your personally uploaded images located in the My Images category.
3) Are there any restrictions on images?
Yes, you are allowed a total of 5 megabytes worth of images. The recommended settings for each image type are as follows:
Phone Icons: these images should be 114 pixels x 114 pixels and saved in (.png if you want to include transparency) or (.jpg no transparency)
Button images: 600 x 105
Banner images: 640 x 140
Standard images: 500 x 300 (give or take)
Full Screen images: 640 x 1138 (give or take)
Note: You can resize images you wish to include inside the pages of your app once you are in the tool or you can resize and crop from the Magmito for Mobile Image Editor (See Question 7).
You can also use the Button Generator to create header or buttons directly within Magmito.
Phone Icons: these images should be 114 pixels x 114 pixels and saved in (.png if you want to include transparency) or (.jpg no transparency)
Button images: 600 x 105
Banner images: 640 x 140
Standard images: 500 x 300 (give or take)
Full Screen images: 640 x 1138 (give or take)
Note: You can resize images you wish to include inside the pages of your app once you are in the tool or you can resize and crop from the Magmito for Mobile Image Editor (See Question 7).
You can also use the Button Generator to create header or buttons directly within Magmito.
4) Do I have to use my own images?
No, we provide a large variety of stock images that you can use in your applications. From the Gallery page, select any of the categories in the directory to see the images associated with that category. We are always updating our stock images so be sure to check back if you don't find the one that suits your application.
5) Is there a charge to use your images?
No, all of the images provided in the gallery section are free of charge. We are always updating our stock images so be sure to check back if you don’t find one that suits your application.
6) Can I create Headers or Buttons from within Magmito?
Yes! Clicking on the Generator tab from within the Gallery will bring you to the Magmito for Mobile Button Generator. You can use the Generator to create your own buttons and headers/footers/banners for use in your applications. You can even use the Magmito for Mobile Image Editor (See Question 7 for more information) to crop/resize/rotate and apply filters to an image before importing it to the Generator to be used as a Button/Banner/Phone Icon! Simply adjust the various inputs to your desired values, add and format your text then save it to your My Images section of the Gallery. When saving, you can also save your created graphic as a ‘Favorite’ so that you can easily make additional buttons in the same style. The Generator will also remember which values you had inputted in your last session, making creating batch images a snap!
7) Can I edit my images from within Magmito for Mobile?
Yes! Clicking on the ‘Image Editor’ tab from within the Gallery will bring you to the Magmito for Mobile Image Editor. You can use the Image Editor to quickly Crop, Resize, Rotate and even apply filters such as Black and White to your images. Simply click the ‘Add Image’(perhaps include the actual image) button and select the image you would like to edit. The image will be automatically resized to fit the Editor window for easy editing. Now all you need to do is follow the steps, if you don’t need to use one of the steps that’s ok, just skip it! Once you are finished editing your image you can either name and save it to the Gallery or click the ‘Import to Generator’ button to have it brought into the Generator to be used as a Banner, Button or On-Phone Icon. For more information on the Image Editor or the Graphic Generator see the appropriate video in the Tutorials section.
8) How can I edit or create the buttons used in Magmito Templates?
The Generator comes with presets for all Magmito Template buttons. Simply select the button style for your template from the 'Template Buttons' drop down menu. This will load the preset and allow you to quickly change the text or even customize the button to give it your own flair!
9) How do I upload a video into my app?
First you have to upload the video into your gallery. If you haven't done so already, select the Gallery tab, select Videos by clicking the appropriate button and then click “Browse” to select the video file you wish to upload. Once the upload is complete, you'll be able to preview the video via the player that automatically appears on the right hand side of the screen. To embed an uploaded video clip into an app, select the application from your List of applications and click the Edit icon 
. Now, select the page within which you wish your video clip to appear. Move your cursor to the place on the page where you wish to insert your video clip. Next, click the video icon 
under “Visuals and backgrounds” and select the video clip you wish to insert. The video will insert itself into the place you specified.
. Now, select the page within which you wish your video clip to appear. Move your cursor to the place on the page where you wish to insert your video clip. Next, click the video icon under “Visuals and backgrounds” and select the video clip you wish to insert. The video will insert itself into the place you specified.G. Publishing
1) How do I publish my application?
Once you are satisfied with your application, ensure that you have saved and then click on the 'Prepare' tab to be taken to the settings page of your application. From here you can add a variety of visual assets such as a Download Page Header or an On-Phone Icon as well as enable automatic updating and even change the system language.
Once all the settings are in place, click the 'Publish' tab to be taken to the publishing page. You'll want to test your application on your device so activate the Free Preview on the page and navigate to the URL provided on your device.
Once you are satisfied, select a payment option and click Purchase. When your purchase has been confirmed the 'Publish' button will appear and selecting it will publish your application and provide you with your download URL. You can then proceed to the Promote section for various distribution options.
Once all the settings are in place, click the 'Publish' tab to be taken to the publishing page. You'll want to test your application on your device so activate the Free Preview on the page and navigate to the URL provided on your device.
Once you are satisfied, select a payment option and click Purchase. When your purchase has been confirmed the 'Publish' button will appear and selecting it will publish your application and provide you with your download URL. You can then proceed to the Promote section for various distribution options.
2) What types of distribution options exist to get my app out to my audience and what does it cost?
We are constantly adding new distribution methods to Magmito, giving you flexible options that meet your needs. Currently, you can distribute your app via low-cost SMS, email/print (free), QR Code (free), select app markets, Facebook or Twitter. If you are Constant Contact customer, you can login to your account and automatically generate an email campaign to promote your mobile app. Additionally you can have a promotional video made for your application via the AppToDownload link.
3) How do I select distribution options and get my app out there?
We guide you through the steps to distribute your application in the following sections: Create, Prepare, Publish and Promote. You can move to any section by clicking on the section header.
CREATE: This is the app editor. For help, read the FAQ in Creating an Application or view the instructional video.
PREPARE: This section allows you to insert optional branding to your application.You will be able to select an image for your application’s intro page, "Intro Page Graphic" by clicking “Browse”. Then you have the option to insert a banner ad for the download page, “Download Page Header”, by clicking “Browse”. This is the page all recipients of your app, except iPhone users, will see with instructions on how to download your app to their phone. iPhone users are automatically directed to an enhanced Web version of your app. In addition, you can select/insert a phone icon, “Phone Icon”, that will appear on the recipient's phone for quick access to your app, by clicking "Browse". In the Application Category menu you can select the categories that best describes this application.
At the bottom of the Prepare tab you will find the Advanced settings button. Click this button to reveal optional settings for your application. These are:
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PUBLISH:In this section, you can choose which subscription model best suits your needs. Once you have selected and processed your subscription, you are given the opportunity to change the direct link (URL) to your application. This address can not be altered once the application has been published. You can check if the address is available by pressing the Check button. Once you have found a valid name that you like, just press the "Publish" button at the bottom of the page! This is also the place where you go to update your app if you have been making changes which you’d like to make public.
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PROMOTE: This section allows you to choose from a growing number of distribution options.
CREATE: This is the app editor. For help, read the FAQ in Creating an Application or view the instructional video.
PREPARE: This section allows you to insert optional branding to your application.You will be able to select an image for your application’s intro page, "Intro Page Graphic" by clicking “Browse”. Then you have the option to insert a banner ad for the download page, “Download Page Header”, by clicking “Browse”. This is the page all recipients of your app, except iPhone users, will see with instructions on how to download your app to their phone. iPhone users are automatically directed to an enhanced Web version of your app. In addition, you can select/insert a phone icon, “Phone Icon”, that will appear on the recipient's phone for quick access to your app, by clicking "Browse". In the Application Category menu you can select the categories that best describes this application.
At the bottom of the Prepare tab you will find the Advanced settings button. Click this button to reveal optional settings for your application. These are:
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Language: Set the language for all the system text that will appear in your app. System text consists of the "Quit", "Tip a friend", the "Help" screen within the app and all error messages the recipient may encounter. Use the drop-down menu to select a language different than is listed as the default.
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Security: Enable password protection. You can password-protect your application, requiring recipients to submit a password to access your app.
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Update check: You can activate automatic update checks, prompting the user to download updates to your app when they launch your app. This is handy when your app may have times, dates or services/offers that could have been updated from the date the app was created.
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Expiration date: You can set an expiration date for your application, which is useful for time-sensitive promotions or events. It should be noted that this can be extended if need be by simply changing the date and updating your application.
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PUBLISH:In this section, you can choose which subscription model best suits your needs. Once you have selected and processed your subscription, you are given the opportunity to change the direct link (URL) to your application. This address can not be altered once the application has been published. You can check if the address is available by pressing the Check button. Once you have found a valid name that you like, just press the "Publish" button at the bottom of the page! This is also the place where you go to update your app if you have been making changes which you’d like to make public.
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PROMOTE: This section allows you to choose from a growing number of distribution options.
a) Email/Print distribution: When you publish your application, a custom URL is automatically created that will lead recipients directly to your application. Simply enter this address in any mobile web browser to receive the download instructions (or to go directly to the WebApp version if viewing with an iPhone). This can also be entered into an SMS for distribution from your phone, or can be placed inside an email to be either copied into a mobile web browser or clicked on to launch if the mail is viewed with a mobile device. Additionally, we offer Constant Contact clients the opportunity to login to their account and automatically generate an email campaign that can be sent to their lists.
b) QR Code distribution: Click the associated Configure button to open the QR Code window. Here you will find the 2D barcode which is a direct link to your application when scanned with the free software that is available for all camera phones. You can save a larger version of the QR code to your harddrive by clicking on "Download". This image can be printed on stationary, t-shirts, posters, anywhere! To get a free QR code reader for your phone, type didmo.com/qr into any mobile phone browser and follow the instructions for download and installation.
c) Facebook distribution: Click this Configure button to promote your app on your Facebook page or profile.
d) Twitter distribution: Click this Configure button to promote your app on your Twitter page.
e) Promo Video: To help spread word about your app, you can get AppsToDownload to make a promotional video for your application. Watch the demo video in the popup and click the 'AppsToDownload' button to be taken to their website.
f) To help you gain global exposure for your application you can now select to publish your app to an application market. Click the Configure button to access a collection of links to the supported app markets. Please note: For most app markets, once your app ”goes live”, you will be charged a per download fee. Please visit the website of the app market for more information on costs.
4) I don’t want just anyone viewing my application, is there a way to make it private?
We understand that some information may be sensitive, so we have a password protection feature that you may choose to use. To activate password protection, simply select “Enable password protection” in the Advanced settings on the Settings tab and type your password into both text boxes that appear. Your contacts will then have to input the correct password in order to view your application.
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5) I’ve typed in the name of my application in the Application URL textbox, but it is telling me that the name is already being used. What should I do?
The Application URL is the address to the application´s download page. Therefore, each of your apps must have a unique URL. For example, "demoapp" is taken, so use “demoapp86” instead. This will not change the public name of your application in any way.
6) What does "Expiration date" mean?
When you publish your application, you can set an expiration date. This feature is useful for time-sensitive promotions or events. You can set this date in the Advanced settings on the Settings tab. When the set date is reached, your application will no longer be available. It should be noted that you can extend the expiration by changing the date in the Advanced settings section of the Settings tab and then updating your application. By default, all applications have an expiry date set 1 year from publishing.
7) How does "Tell-a-friend" work and how can I activate it? What does it cost?
The "tell-a-friend" feature allows your recipients to easily forward your application onto their friends: A great way to virally spread your mobile app! This feature can be activated from your application's Menu page. Click the Edit icon next to the application within which you would like to activate this feature. You will automatically be directed to the application's Menu page. Once activated, the “Tell-a-friend” feature will be added to your application's menu. Users who select this feature from your app's menu will simply enter the mobile number of the person they would like to send your application to.
Note that the Tell-a-friend feature does not work in the preview phone.
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next to the application within which you would like to activate this feature. You will automatically be directed to the application's Menu page. Once activated, the “Tell-a-friend” feature will be added to your application's menu. Users who select this feature from your app's menu will simply enter the mobile number of the person they would like to send your application to.
Note that the Tell-a-friend feature does not work in the preview phone.
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8) Can I remove all references to Magmito from my app?
This branding cannot be removed and is the same feature applied to platforms like Adobe and Microsoft who have an 'About' tab that describes and promotes the platform. If you are a Business or Enterprise subscriber, you can edit the About page to contain your information and logos alongside Magmito.
9) Can I edit/update my application after it has been published? Does it cost anything?
Yes, you can edit/update your application once it has been published as many times as you wish at no cost providing you keep an active subscription. Should you cancel your subscription, you can always renew it again at a later date.
From your list of applications, Simply select the edit icon next to the application you wish to edit and proceed to make your changes. In order for your edits to take effect, you will need to publish your application again.
From your list of applications, Simply select the edit icon next to the application you wish to edit and proceed to make your changes. In order for your edits to take effect, you will need to publish your application again.
10) I have edited my application. How do my recipients receive my updated app?
Recipients accessing your app via the browser based version of your app, like iPhone users for example, will always see the most up-to-date content. To ensure those who have downloaded a native version of your app to their phone receive your updated app, you must set your app to send them a notification when they launch the app. On the Settings tab, in the Advanced settings, under the Security section, please make sure you check the box next to: "Enable update check in the mobile phone application". If enabled, those with the app downloaded to their phones will be prompted to download a new version of your app.
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11) I’ve completed my application, but when I try to publish it says I need to validate my account?
All new accounts must be validated with our servers before you can publish. When you first create your account you will be given an option to validate now or later. If you select to validate later, you will be prompted to validate once you attempt to publish your application. To validate with our servers is simple, just click the link in the email our servers send you once you choose to validate. This will enable your account for publishing. If you do not receive a validation email after requesting to be validated, first check your spam folders, if you still have not received it contact us for assistance.
12) What kind of support do you provide for publishing my app on app markets?
Currently, Magmito provides you with the files/app url to publish your app on app markets including Google Play and GetJar. See the Promote section for your app and click the Configure button to download the files required to publish on Google Play and GetJar. It is important to note that Magmito offers you the possibility to publish your app on these markets. However, the publishing process, including any fees, approvals, terms and conditions, etc., is in accordance with the policies set forth by each respective app market.
H. Statistics
1) Where do I go to see recipient feedback from applications?
If you have created an application with a Quiz page, you will have access to the Statistics page. To get to the Statistics page, from your list of applications click on the 
button under Actions for that application. The Statistics page lists the quizzes you have created, the questions and the users’ responses. At the top of the page is a drop down menu that allows you to select which Quiz you want to view statistics for. Listed directly underneath is how many people have participated in the specified Quiz. You may also select a specific question (located in the second drop down menu) which will display the question, its answers and how many people have chosen each answer as well as a pie chart to further illustrate. For your records, you have the option of downloading a .csv file that includes all the answers for either an entire Quiz or just for specific questions.
button under Actions for that application. The Statistics page lists the quizzes you have created, the questions and the users’ responses. At the top of the page is a drop down menu that allows you to select which Quiz you want to view statistics for. Listed directly underneath is how many people have participated in the specified Quiz. You may also select a specific question (located in the second drop down menu) which will display the question, its answers and how many people have chosen each answer as well as a pie chart to further illustrate. For your records, you have the option of downloading a .csv file that includes all the answers for either an entire Quiz or just for specific questions.2) Is there a way to find out how many people have downloaded my application?
Yes, from your list of applications, select the application for which you wish to view download information. Text will appear beneath the selected application that will provide you with detailed app stats. Click the 
App ID:This is the unique number we assign to your application. You may need to provide this ID to our tech support staff when making an inquiry.
Downloads: This number refers to the number of times your app has been downloaded to a device.
iPhone visits: This number refers to the number of times an iPhone has accessed your app. As Magmito-generated apps are not downloaded to iPhones, but viewed as an enhanced Web version of your app, we provide this number separately.
WAP visits: This number refers to the number of times your app has been viewed ‘Online’ as opposed to downloaded. This does not include iPhone visits, which are counted separately.
Date published: The date your app was published.
Download page visits: We provide the number of times the download page for your app was accessed.
App ID:This is the unique number we assign to your application. You may need to provide this ID to our tech support staff when making an inquiry.
Downloads: This number refers to the number of times your app has been downloaded to a device.
iPhone visits: This number refers to the number of times an iPhone has accessed your app. As Magmito-generated apps are not downloaded to iPhones, but viewed as an enhanced Web version of your app, we provide this number separately.
WAP visits: This number refers to the number of times your app has been viewed ‘Online’ as opposed to downloaded. This does not include iPhone visits, which are counted separately.
Date published: The date your app was published.
Download page visits: We provide the number of times the download page for your app was accessed.
I. App Services
1) What kind of app services do you provide?
Magmito provides a number of support options to help you along the way, from our FAQ section to a library of tutorial videos and email support. However, there are many of you who need extra help. For this reason our team of certified Magmito App Developers offers affordable app services including:
1-on-1 or group training sessions: An interactive training session can be just the thing you need to kickstart the app creation process. Rates from $99/hour.
Custom app templates: We can build the branded framework for your app and hand it over to you to add content. Prices start at just $99.
End-to-End app development and publishing: We'll work with you to map your app and deliver an impressive cross-platform app that gets your message across whether it's one-page or 50+ pages.
Contact us for a free consultation today!
2) How much will it cost for your team to build my app?
App development charges vary based on the size of the app and amount of work required so please contact us for an accurate and affordable quote today. We guarantee you'll pay only a fraction of the cost traditional app developers charge for a cross-platform compatible mobile app that mobilizes your message!
The Magmito® platform is owned and operated by DIDMO AB
Copyright and intellectual property protected 2012.
Copyright and intellectual property protected 2012.